Data Center Operations Specialist

2 days ago

Sydney, New South Wales, Australia beBeeData Full time $90,000 - $150,000

Data Center Operations Specialist Role

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As a Data Center Operations Specialist, you will be responsible for staging, setting up and performing hardware deployments with minimal disruption to services. This will involve troubleshooting and diagnostics on equipment as well as decommissioning hardware for simple changes and refreshes following established procedures.

This role will enable you to deepen your understanding of data center standard processes and procedures, develop mentoring skills while guiding peers, familiarize yourself with security and data management protocols, and accelerate your career growth in the process.

About Our Cloud Infrastructure

Our cloud infrastructure is the backbone of our online services. As a Data Center Operations Specialist, you will play a key role in delivering the core infrastructure and foundational technologies for our services including office productivity, entertainment platforms and cloud storage solutions.

We are committed to the personal and professional development of all employees and offer training and growth opportunities including career rotation programs, diversity and inclusion training and events, and professional certifications.

Sustainability and Optimization

We continue to grow and evolve as we meet the ever-changing business demands that hold us as a world-class provider. With environmental sustainability and optimization at the forefront of our data center design and operations, we strive to minimize our carbon footprint and reduce waste.

Mission and Values

Our mission is to empower every person and organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

  • Diagnostics and troubleshooting of equipment following standard procedures to quickly identify and resolve issues with minimal customer disruption.
  • Perform post-execution quality checks to verify grounding, staging, labeling and cabling are set up properly according to safety protocols and deployment standards.
  • Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Communicate, report and escalate incidents to appropriate management units, technician leads and engineering specialists.
  • Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Participate in required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contribute to a positive team environment by sharing information with others, contributing to regular team meetings, asking questions and staying apprised of the status of others' work.
  • Pride and accountability for service quality, completeness and resulting user experience; displays accountability and ownership of data center facilities.
  • Embody our company culture and values.

Requirements:

Essential Qualifications:

  • High school diploma, GED or equivalent and basic knowledge of computer hardware and components.
  • 1+ year(s) experience supporting IT equipment or related technology.

Background Check Requirements:

  • Able to meet background check requirements which include Microsoft Cloud Background Check, Citizenship Verification, NV1/2 and PV Clearance Assessment.

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