Night Operations Manager

1 week ago

Adelaide, South Australia beBeeLeadership Full time $90,000 - $120,000
Front Office Leader Role

At Pullman Adelaide, we're seeking a seasoned and confident Front Office Leader to oversee hotel operations during overnight shifts. As Duty Manager, you'll represent senior leadership in the absence of the General Manager.

This is a high-impact opportunity to elevate your professional profile within Australia's largest hotel network. You will deliver exceptional guest service, ensure operational excellence, and support a team culture built on care, collaboration, and premium hospitality standards.

Responsibilities
  • Oversee hotel operations during overnight shifts, acting as Duty Manager
  • Manage late arrivals, early departures, and guest inquiries with professionalism
  • Ensure safety, security, and emergency procedures are followed
  • Conduct nightly audits and prepare operational reports
  • Support and lead the night team to maintain premium service standards
  • Resolve guest issues promptly, ensuring a seamless experience
  • Monitor cleanliness and presentation of public areas overnight
  • Liaise with other departments to ensure continuity across shift
  • Act as a Loyalty Ambassador, promoting membership and benefits
  • Follow up on guest feedback and assist with responses to ensure satisfaction and retention
Requirements
  • Proven ability to deliver exceptional guest service and uphold operational excellence
  • A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening to their stories
  • Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
  • Outstanding communication skills—both written and verbal
  • Strong cultural awareness and ability to work effectively within a diverse team, aligned with Accor's purpose of connecting cultures with heartfelt care
  • Impeccable attention to detail and a proactive approach to problem-solving
  • Minimum 3 years' experience in a front office leadership role within a hotel environment (premium setting preferred)
  • Previous experience in Night Audit and/or Front Office Supervisor roles preferred
  • High level of computer literacy; Excel and Opera Cloud experience highly regarded
  • Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people
  • Current and valid Full AU Driver Licence, with the confidence to drive both manual and automatic vehicles
  • Full-time Australian working rights
What Is In It For You
  • ALL Heartist Employee benefit card, offering discounted rates in partners worldwide
  • Duty meals
  • Laundered uniform
  • Ability to grow a career within our property and beyond

Our commitment to diversity and inclusion: we are an inclusive company and aim to attract, recruit, and promote diverse talent.

We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life and aligning with limitless possibilities.

  • Night Operations Manager

    2 weeks ago

    Adelaide, South Australia beBeeGuest Full time $90,000 - $120,000

    As a seasoned hospitality professional, this role offers the opportunity to deliver exceptional guest service and drive operational excellence in a fast-paced environment.Night ManagerThis is a key position that requires a high level of organization, leadership skills, and attention to detail to ensure seamless overnight operations.Lead hotel operations...

  • Night Operations Manager

    7 days ago

    Adelaide, South Australia beBeeHospitality Full time $45,000 - $78,000

    We are seeking an experienced and skilled professional to fill the role of Night Manager at our Cafe in Tea Tree Plaza.This is a part-time position that requires the ability to work independently as well as collaboratively with other team members to ensure seamless day-to-day operations.The ideal candidate will have a minimum of 2 years of management...

  • Night Hotel Operations Manager

    6 days ago

    Adelaide, South Australia beBeeCareer Full time $60,000 - $75,000

    About the RoleWe are seeking an experienced professional to fill the position of Assistant Night Manager. As a key member of our front office team, you will be responsible for ensuring the smooth operation of the hotel during night shifts.Key ResponsibilitiesPerform duties of Night Manager on at least two days per week, plus covering Night Manager leave and...

  • Hotel Night Operations Manager

    3 days ago

    Adelaide, South Australia beBeeNight Full time $90,000 - $120,000

    Pullman Adelaide is a premium hotel experience located in the heart of Adelaide at 16 Hindmarsh Square.We cater to modern travelers and professionals who value excellence and connection.This role assumes full responsibility for hotel operations overnight, acting as Duty Manager and representing senior leadership in the absence of the General Manager.As a...

  • > Night Operations Coordinator

    7 days ago

    Adelaide, South Australia beBeeNightManager Full time $70,000 - $93,000

    Are you a night shift professional with a passion for delivering exceptional results in a fast-paced environment? We have an exciting opportunity for a Night Manager to join our team.Job Description:As a Night Manager, you will be responsible for ensuring the smooth operation of our hotel during the overnight shift. This includes supervising and supporting...

  • Senior Night Operations Specialist

    2 weeks ago

    Adelaide, South Australia beBeeNight Full time $70,712

    Job Overview:The Night Manager position is a critical role within the property operations team.This role involves working night shifts from 11pm – 7am on a rotating roster. The ideal candidate will be passionate and motivated, with excellent written and verbal communication skills, outstanding organizational skills, and leadership experience.Conducting...

  • Night Manager

    1 week ago

    Adelaide, South Australia Pullman Hotels & Resorts Full time

    OverviewPullman Adelaide is a premium hotel located in the heart of the Adelaide CBD at 16 Hindmarsh Square.Since joining the Accor network in October 2017, we have established ourselves as a leading destination for contemporary, high-quality hospitality—where comfort, style, and service come together seamlessly.With 308 guestrooms, a vibrant restaurant...

  • Night Manager

    2 weeks ago

    Adelaide, South Australia Pullman Hotels & Resorts Full time

    OverviewPullman Adelaide is a premium hotel located in the heart of the Adelaide CBD at 16 Hindmarsh Square. Since joining the Accor network in October 2017, we have established ourselves as a leading destination for contemporary, high-quality hospitality—where comfort, style, and service come together seamlessly.With 308 guestrooms, a vibrant restaurant...

  • Night Manager

    2 weeks ago

    Adelaide, South Australia Pullman Hotels & Resorts Full time

    Overview Pullman Adelaide is a premium hotel located in the heart of the Adelaide CBD at 16 Hindmarsh Square. Since joining the Accor network in October 2017, we have established ourselves as a leading destination for contemporary, high-quality hospitality—where comfort, style, and service come together seamlessly. With 308 guestrooms, a vibrant...

  • Night Manager

    2 weeks ago

    Adelaide, South Australia 21c Museum Hotels Full time

    OverviewAbout Pullman AdelaidePullman Adelaide is a premium hotel experience located in the heart of the Adelaide CBD at 16 Hindmarsh Square. Since joining the Accor network in October 2017, we've established ourselves as a leading destination for contemporary, high-quality hospitality—where comfort, style, and service come together seamlessly. With 308...