Senior Customer Experience Manager
1 day ago
The successful candidate will lead and elevate the customer service operations, overseeing the entire customer journey from initial inquiry to post-sales support.
- Foster a culture of high performance, continuous improvement, and technical knowledge sharing among team members.
- Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide daily direction, constructive feedback, and coaching to ensure team members are equipped to handle complex technical inquiries and provide accurate, expert advice.
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
- Proven Bachelor Degree or Equivalent.
- Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
- Full-time, long-term role with a structured onboarding program and opportunities for professional development.
- A dynamic work environment with a focus on teamwork, innovation, and continuous improvement.
- A competitive salary package with opportunities for growth and advancement.
- A comprehensive benefits program, including health insurance, retirement planning, and paid time off.
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Senior Customer Experience Manager
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Manager Customer Experience
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Manager Customer Experience
2 weeks ago
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Manager Customer Experience
3 weeks ago
Brisbane, Queensland, Australia Great Southern Bank (Formerly CUA) Full timeAs our highly valuedManager Customer Experiencebased inBrisbane's CBD,your role will be to be key part of a small but well-established CX design team, known for taking on the 'tricky stuff'—complex, ambiguous, cross-functional initiatives—we bring structure, insight and direction where it's needed most. We're part of the broader Digital Channels and CX...
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Senior Customer Experience Manager
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Senior Customer Experience Manager
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Senior Customer Experience Manager
1 day ago
Brisbane, Queensland, Australia beBeeCustomer Full timeJob DescriptionWe are seeking an experienced Customer Service Manager to lead and elevate our customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support,...
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Leader in Customer Experience Management
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Customer Experience Strategist
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