Principal Technical Excellence Leader

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $180,000 - $240,000

Are you a technical leader looking to take your skills to the next level? Look no further

Job Description

We are seeking an exceptional IT Operations Management (ITOM) expert to join our team. As a key member of our delivery organization, you will be responsible for leading and contributing to the successful delivery of ITOM projects for global customers.

  • Synthesize complex customer issues and develop innovative solutions that drive customer satisfaction and business value.

  • Develop and apply repeatable solutions and approaches that improve implementation efficiency and customer outcomes.

  • Work closely with senior team members to resolve customer issues that cannot be addressed through standard support channels.

  • Collaborate with internal product and engineering teams to share feedback and insights from customer experiences and inform product direction.

  • Support the design and implementation of ITOM solutions, considering opportunities for adjacent product adoption.

  • Configure workflows, applications, and user interfaces as part of ITOM deployments, following best practices and documented guidance.

  • Assist in developing customer-specific reporting and dashboards to provide visibility into key operational metrics.

  • Help create deliverables and documentation to support internal stakeholders and enhance customer engagement.

  • Contribute to training materials, guides, and reusable assets to support implementation teams and partners.

  • Work closely with customer success, support, and delivery teams to ensure alignment on project goals and outcomes.

This is an exciting opportunity for a seasoned ITOM professional to lead high-visibility projects, drive customer satisfaction, and contribute to the growth and success of our business.

Required Skills and Qualifications

  • Seven years of experience implementing 2 or more ServiceNow ITOM products.

  • Advanced and current understanding of Windows Domain and Unix System Administration.

  • Enterprise architecture domains.

  • AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration.

  • Service-oriented and distributed application architecture in the enterprise.

  • Cloud Management Platforms such as AWS, VMware, BMC, etc.

  • IT Operations experience in storage, network, and compute of enterprise environments.

  • ITIL / CMDB implementations (CCMDB, UCMDB, etc.)

  • Scripting with powershell, perl, wmi, ssh, python, javascript.

  • Xpath and exhibits prior and current technical expertise in web technology and the ability to learn new technology.

  • Exceptional communication and presentation skills to include technical and business concepts.

  • Demonstrated ability to influence and consult around all key technical decisions during project delivery.

  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

  • Proven team player and team builder.

  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.

The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Benefits

We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment that fosters collaboration, innovation, and growth.

Others

Please note that we strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.

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