Human-Centric Conversational Designer
5 days ago
This is a high-level role that involves designing human-centric, natural, and concise language for AI-forward or driven interactions.
The ideal candidate will have expertise in writing structured and non-linear conversation flows with consideration for escalation, turn-taking, and zero-UI inputs.
The conversational designer will work closely with cross-functional teams to define agent behaviors, linguistic traits, and response patterns across different use cases and interaction modes.
The job requires strong understanding of tone, context, progressive disclosure, and the changing dynamics of trust and engagement in AI-led experiences.
The successful candidate will be skilled in reviewing conversation performance using telemetry, user feedback, and testing data to optimize flows and reduce friction.
Responsibilities:
- Create dialogue or narrative trees to display pathways and design intent recognition, disambiguation, turn-taking, error handling and escalation scenarios and interactions.
- Map flows using UI elements or freeform text depending on context and plan for modes of interaction including zero-UI [Selection, typing, talking, sequences and other affordances]
- Define the agent's voice, behavior, and boundaries, shaping how it responds, remembers, and acts under pressure across brands and contexts.
- Craft content with contextual and personalized/adaptive awareness where possible and use auth, agent memory and context to personalize responses and guide continuity of experiences across ecosystem.
- Design for multilingual use or tone variations and cross-cultural sensitivities and ensure AI experiences are safe, transparent, and respectful.
To succeed in this role, you will need:
- 5 + years of experience in content design, conversation design, or interaction design, with a strong focus on AI or agent-led experiences
- Expertise writing clear, human-centric, and adaptive content for multimodal interactions (e.g. voice, text, visual, gesture)
- Demonstrated ability to design structured and non-linear conversation flows, with consideration for escalation, turn-taking, and zero-UI inputs
- Experience defining agent behaviors, linguistic traits, and response patterns across different use cases, brands, and interaction modes
- Strong understanding of tone, context, progressive disclosure, and the changing dynamics of trust and engagement in AI-led experiences
- Proven ability to craft context-aware, personalized interactions using memory, authentication data, and real-time APIs
- Skilled in reviewing conversation performance using telemetry, user feedback, and testing data to optimize flows and reduce friction
- Understanding of ethical, accessible, and inclusive design practices, especially for consent, transparency, and neurodiverse accessibility
We offer a range of benefits to our employees, including career development opportunities, health and wellbeing initiatives, and a supportive team environment.
We value diversity and inclusion and are committed to creating a workplace culture that reflects these values.
How to ApplyTo apply for this role, please submit your resume and cover letter through our online application portal.
We look forward to hearing from you.
Seniority level Mid-Senior level
Employment type Full-time
Job function Design, Art/Creative, and Information Technology
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