Global Professional Services Expert

2 days ago

Melbourne, Victoria, Australia beBeeConsultant Full time $60,000 - $120,000

Product Consultant

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  • We are seeking a skilled Product Consultant to join our team and support the delivery of professional services across Australia and New Zealand.
  • This role will primarily work within local government settings, but there may also be opportunities to contribute across other markets within the APAC region.
  • A key part of this role involves delivering consulting, training, and support services for Civica's Altitude software, often requiring travel to customer sites to provide hands-on assistance.
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Key Responsibilities:

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  1. Analysing existing customer processes and identifying opportunities for solution design and process improvement.
  2. Troubleshooting issues, delivering practical solutions, and helping customers improve their daily operations and overall efficiency.
  3. Sharing feedback on how customers use our software and identifying areas for enhancement.
  4. Assisting with the resolution of escalated support tickets and ensuring customer knowledge is maintained through clear and accurate documentation.
  5. Meeting or exceeding key performance targets and working collaboratively with other teams across Civica to deliver the best possible outcomes for our customers.
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Requirements:

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  • Serve as an industry expert with relevant experience, providing advice to both customers and internal teams to support successful business outcomes.
  • Demonstrate a strong commitment to quality and continuous improvement, aligned with the expectations of a professional consulting role.
  • Build and maintain effective relationships with stakeholders at all levels, fostering strong customer engagement.
  • Conduct thorough investigations into existing customer practices, with the ability to identify and redesign processes for greater efficiency using Civica systems.
  • Communicate confidently and clearly, both in writing and verbally, with the ability to think on your feet and resolve customer issues in real time.
  • Take ownership and accountability for the delivery of high-quality professional services.
  • Deliver work in line with agreed project plans, timelines, and budgets.
  • Show high levels of motivation, with a proactive approach to personal development and a strong focus on customer satisfaction.
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Why You'll Love Working With Us:

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  • We know that when our people are happy, they will work better and have greater work satisfaction.
  • We provide an inclusive,safe, and welcoming environment to all employees - there are heaps of opportunities to enable you to grow and be your best.
  • Giving culture -we encourage you to

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