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Luxury Lodge Operations Director
2 weeks ago
This role will oversee the day-to-day operations of our luxury lodge, ensuring seamless guest experiences and driving business growth. The Lead Operations Manager will work closely with department leaders to support and assist them in resolving operational issues.
The ideal candidate will have a sound knowledge of key operational departments, including Guest Services and Housekeeping. They will be passionate about working with the Food and Beverage team and possess exceptional interpersonal skills to communicate effectively with all levels of guests and team members.
Key responsibilities include:
- Developing and implementing operational strategies to enhance guest satisfaction and drive business growth
- Leading and mentoring a small team of hospitality professionals to achieve excellence in service delivery
- Managing operational budgets and resources to maximize efficiency and minimize waste
- Collaborating with department leaders to resolve operational issues and implement process improvements
Benefits include:
- Competitive salary package
- Accommodation assistance available
- Team and family accommodation discounts across all Baillie Lodges properties
- Incredible career opportunities await
