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Retail Operations Manager

2 months ago


Bondi Junction, New South Wales, Australia CAMILLA Full time
Lead the Way at CAMILLA

As a key member of our CAMILLA team, you will be responsible for driving the success of our boutique, leading your team, and delivering exceptional customer experiences. This includes rostering, training, and hiring, as well as overseeing visual merchandising and people management.

Key Responsibilities:
  • Develop and implement strategies to drive sales and customer engagement
  • Lead by example, embodying the CAMILLA values and standards
  • Collaborate with the Head Office team to achieve business objectives
  • Ensure a high standard of customer service and foster close relationships with customers
  • Oversee visual merchandising and sensory experiences to drive brand awareness and sales
  • Implement innovative approaches to retain and attract customers
Requirements:
  • Minimum 2 years of retail experience, preferably in a luxury environment
  • Strong customer service skills and ability to tailor in-store experiences
  • Excellent leadership and communication skills
  • Ability to work collaboratively as part of a team
  • Passion for the CAMILLA brand and values
What We Offer:
  • Amazing training and development opportunities
  • Supportive national retail tribe
  • Generous discounts and uniform allowances
  • Access to sample sales and VIP clientelling
  • Annual education 'Love-In' event