Food and Beverage Service Expert

3 weeks ago


Perth, Western Australia Marriott Full time
About the Role

As a Food and Beverage Service Expert, you will be responsible for delivering exceptional customer experiences and ensuring that our guests receive outstanding service in our fine dining and event spaces. Your primary focus will be on providing personalized and memorable experiences for our guests.

Key Responsibilities
  • Guest Service: Use your exceptional customer service skills to provide guests with a personalized and memorable experience.
  • Food and Beverage Service: Take guests\' food and beverage orders, making recommendations and advising of menu options. Serve food and beverages to the table promptly following appropriate procedures.
  • Kitchen Communication: Communicate with the kitchen regarding menu questions, dietary requirements, and special requests.
  • Transaction Recording: Record transactions using the MICROS system.
  • Cleanliness and Maintenance: Maintain cleanliness and condition of working area.
  • Banquet Event Arrangements: Respond to and try to fulfill any special banquet event arrangements requested by guests.
  • Event Setup: Set up banquet area/room, ensuring cleanliness and proper setup of furniture/equipment.
Requirements
  • Accreditation: Responsible Service of Alcohol from a Nationally Accredited Training provider (RSA)
  • Certification: I\'m Alert Food Safety Certification from the City of Perth
  • Experience: Experience working in customer service roles is preferable.
  • Passion: Passion for customer service is essential.
  • Work Rights: Unrestricted working rights for Australia are required.


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