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IT Support Specialist

2 months ago

Sydney, New South Wales, Australia Fisher Investments Full time
About the Role

Fisher Investments is seeking a highly motivated and experienced IT Support Specialist to join our team in Australia. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our business applications.

Key Responsibilities
  • Provide Tier 1 and Tier 2 Support: Troubleshoot, diagnose, and resolve complex PC and network problems for our employees.
  • Desktop Support: Install, repair, and maintain end-user software and hardware, including desktops, laptops, and mobile devices.
  • Infrastructure Management: Perform infrastructure cabling, establish network connectivity, and configure hardware and software.
  • Vendor Management: Manage relationships with vendors and suppliers to ensure timely delivery of equipment and services.
  • On-Call Support: Provide on-call support for after-hours and emergency situations.
Requirements
  • Education: Bachelor's degree or technical certifications in a related field.
  • Experience: 3-5 years of experience in IT and infrastructure operations.
  • Certifications: A+ certification and expertise in ITIL framework.
  • Skills: Excellent customer service skills, ability to work through requests of end-users, and decision-making/troubleshooting expertise.
About Fisher Investments

Fisher Investments is a global financial advisory firm that puts clients' interests first. We provide clients with unmatched service, continuous education, and unique perspectives on investing. As a member of our team, you will be part of a dynamic and inclusive culture that values diverse perspectives and offers opportunities for growth and development.

Benefits
  • Health Insurance: 100% paid premiums for our top-tier supplemental healthcare plan.
  • Superannuation: Super contributions at the applicable superannuation guarantee percentage.
  • Leave and Holidays: 20 days of annual leave and 10 paid holidays.
  • Employee Assistance Program: Access to an employee assistance program and other emotional wellbeing services.