Aerospace Field Service Engineer

4 weeks ago

Lane Cove West, New South Wales, Australia Raytheon Technologies Full time

Role Overview

The Field Service Engineer will provide on-site technical support and troubleshooting for our government contracts division. This position requires a comprehensive background in avionics, radio communications, and technical support, particularly within the defence sector with the ability to provide solutions to the current phase of the project.

Key Responsibilities:

  • Providing on-site technical support and troubleshooting for various government contracts related to avionics systems, radio communications, and other defense-related equipment.
  • Support testing activities within the program as required and liaise with key stakeholders to ensure that planned testing meet their requirements.
  • Work collaboratively with the Technical and System Engineering Teams to establish testing/V&V priorities and ensure a joined-up approach for the System Integrator.
  • Serve as the primary point of contact for clients, addressing their inquiries, providing solutions, and ensuring customer satisfaction.
  • Manage and coordinate project activities, including equipment installation, configuration, testing, and maintenance, adhering to project timelines and requirements.
  • Conduct training sessions for end-users and customer personnel, ensuring their proficiency in operating and maintaining equipment according to specified standards.
  • Maintain accurate records of project activities, including technical documentation, service reports, and project updates. Provide regular progress reports to project stakeholders.
  • Work closely with internal teams, including engineers, project managers, and logistics personnel, to achieve project objectives and deliver exceptional service to our clients.

Requirements:

  • Requires the ability to work independently as well as collaboratively within a team environment.
  • Degree or Certificate IV or higher in Electrical Engineering, Computer Science, or a related field. Equivalent experience will also be considered.
  • At least 5 years of relevant experience in field service engineering, preferably in the defence industry.
  • Thorough knowledge of avionics systems, radio communications, and related technologies, including HF – VHF – UHF, Tactical Radio Systems, ARC-210, HF-9500, and military GPS systems.
  • Ability to troubleshoot complex technical issues independently and as part of a team.
  • Strong interpersonal skills, capable of effectively communicating technical concepts to diverse audiences, including clients and internal stakeholders.
  • Experience with project management methodologies and tools, managing multiple projects simultaneously.
  • Willingness to travel domestically and internationally for project assignments.

Security Clearance:

Successful candidates must be eligible to hold and maintain an Australian Defence Security Clearance at minimum NV1. Eligibility can be found at https://www.asd.gov.au/Accreditation/Clearances/NV1.htm. Additionally, candidates must be eligible to be certified in compliance against ITAR technology access requirements. Requires Australian Citizenship status.

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