Customer Experience Strategist

12 hours ago


Warrnambool, Victoria, Australia beBeeLeadership Full time $120,000 - $150,000

About the Role: A pivotal position that shapes a customer-centric environment.

Key Services
  • Customer service and support
  • Connection services
  • Metering, billing, credit management, and customer experience initiatives

This vital role drives strategic vision by delivering exceptional customer experiences and commitments.

Responsibilities
  • Strategic direction for customer channels
  • Drive a culture of customer centricity, continuous improvement, operational excellence, and employee engagement
  • Support the operational performance of contact centre and customer contact channels

About You:

  • Strategic leadership with future-focused thinking
  • Delivery of daily operational objectives
  • Maintaining productive internal and external relationships through people and stakeholder engagement skills

Tertiary qualifications in business or commerce combined with extensive operational leadership experience in a contact centre environment are highly valued.

Why Choose Us?
  • A results-driven organisation
  • Personal and professional growth opportunities
  • Workplace diversity and a balance between work and life commitments

We value unique perspectives and encourage applications from diverse backgrounds.



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