
Customer Experience Strategist
12 hours ago
About the Role: A pivotal position that shapes a customer-centric environment.
Key Services- Customer service and support
- Connection services
- Metering, billing, credit management, and customer experience initiatives
This vital role drives strategic vision by delivering exceptional customer experiences and commitments.
Responsibilities- Strategic direction for customer channels
- Drive a culture of customer centricity, continuous improvement, operational excellence, and employee engagement
- Support the operational performance of contact centre and customer contact channels
About You:
- Strategic leadership with future-focused thinking
- Delivery of daily operational objectives
- Maintaining productive internal and external relationships through people and stakeholder engagement skills
Tertiary qualifications in business or commerce combined with extensive operational leadership experience in a contact centre environment are highly valued.
Why Choose Us?- A results-driven organisation
- Personal and professional growth opportunities
- Workplace diversity and a balance between work and life commitments
We value unique perspectives and encourage applications from diverse backgrounds.
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