Customer Experience Strategist

1 day ago

Warrnambool, Victoria, Australia beBeeLeadership Full time $90,000 - $140,000

Job Description


About the Role

We are seeking a seasoned leader to spearhead service excellence across our operations, focusing on connections, metering, and billing.

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  • Drive innovation and continuous improvement initiatives that enhance customer experience.
Key Responsibilities:
  • Develop and implement strategies that address evolving customer needs and business objectives.
  • Promote operational excellence through ongoing process improvement.
  • Lead a high-performing team of professionals across Customer Operations functions.
About You

You're an accomplished leader with extensive experience in delivering services within transactional environments involving complex billing and metering systems.

  • Maintain a strategic mindset and demonstrate a passion for driving change and improvement.
  • Balance long-term planning with day-to-day operational requirements.

Relevant qualifications in commerce, finance, information systems or related fields combined with expertise in project management and change leadership will be advantageous in this role.

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