Dynamic Customer Service Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Job Role

We are seeking an experienced and dynamic leader to manage our customer service operations.

Key Responsibilities
  • Lead a team of customer service specialists, fostering high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate advice.
Essential Skills
  • A minimum of 1+ years of experience in customer service management or team leadership, preferably in a related industry.
  • Bachelor's Degree or Equivalent.
  • Experience in developing and implementing customer service procedures, SLAs, and performance metrics.
  • Ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
Professional Requirements
  • Maintain open communication with the team to ensure transparency and clarity on goals and expectations.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless integration of services and processes.

The ideal candidate will possess excellent leadership and communication skills, with the ability to motivate and inspire a team to achieve exceptional results. If you have a passion for delivering outstanding customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.

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