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Scheduling Officer

2 months ago

Bundoora, Victoria, Australia Tradewind Australia Full time

Job Title: Scheduling Officer - Care Coordination Specialist

About Us: Tradewind Australia is a specialist recruitment service for the Social, Community, and Aged Care sectors. We source highly qualified and experienced professionals to work with all providers within these services.

Job Summary: We are currently working with a well-respected community service organisation that provides quality, responsive, and compassionate care to their local communities. The organisation is seeking an experienced Scheduling Officer - Care Coordination Specialist to join their team on a full-time locum basis.

Key Responsibilities:

  • Manage customer relations and deal with program-based services
  • Coordinate care packages and schedules for clients
  • Develop and maintain strong relationships with clients, families, and community members
  • Provide excellent communication and negotiation skills to ensure seamless care coordination
  • Utilise CARELINK to manage client information and schedules
  • Work collaboratively with the care team to ensure high-quality care delivery
  • Contribute to the development and implementation of care plans
  • Ensure accurate and timely documentation of client information

Requirements:

  • 3 years minimum experience as a scheduler/rosterer and proficiency in CARELINK
  • Experience in managing customer relations and dealing with program-based services
  • Solid understanding of Home Care Packages
  • Excellent time management skills
  • High level of motivation, proactiveness, and team-oriented approach
  • Excellent communication and negotiation skills
  • Demonstrated sound knowledge of documentation and computer skills
  • Demonstrated understanding of client, family, and community needs

What We Offer: This is a locum full-time role offering highly competitive remuneration. Tradewind Australia is committed to providing a supportive and collaborative work environment that values the contributions of our professionals.