Scheduling Officer

3 weeks ago


Bundoora, Australia BallyCara Full time
About the Role

We are seeking an experienced and highly motivated Customer Service/Scheduling Officer to join our BallyCara Home Care Team. Our Home Care Team provides services to our older community, 65+, to assist them in continuing to live in their own homes with dignity and care.

Key Responsibilities
  • Create efficient and effective Support Worker schedules/rosters to ensure seamless operations.
  • Manage a high-volume workflow, multitask between phones, emails, and scheduling.
  • Identify opportunities for improved efficiencies in scheduling.
  • Develop and maintain strong relationships with team members, clients, and stakeholders.
Requirements
  • Minimum 2-3 years' experience in a rostering or scheduling role and/or a minimum of Certificate III in Administration fields, or qualification at Diploma level in Human Services or Business.
  • Demonstrated customer service experience (preferably telephone-based).
  • Understanding and knowledge of the Social, Community, Home Care and Disability Services Award.
  • Experience working with rostering/scheduling software (Lumary/Skedulo).
What We Offer
  • Emotional Wellness: Enhance your happiness with a wellness day off each year.
  • Physical Wellness: Improve your health and wellbeing with a fitness allowance.
  • Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance.
  • Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts.

BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.

We inspire healthy and happy living through our SONA (Happiness) values and enhance our employee's wellness through various employee benefits.


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