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Loss Prevention Associate

2 months ago


Melbourne, Victoria, Australia Costco Wholesale Australia Pty. Ltd Full time

Position Overview:

The Loss Prevention Clerk plays a crucial role in ensuring the safety and security of the warehouse environment. This position involves a rotating schedule that includes weekend shifts, with start times as early as 5 AM and end times as late as 11 PM.

Key Responsibilities:

  • Conduct regular patrols of the warehouse and surrounding areas to identify and address safety and security issues.
  • Maintain a thorough understanding of Costco's policies and relevant laws pertaining to loss prevention. Participate in training sessions and workshops to stay informed.
  • Monitor for signs of theft, both internal and external, and report any suspicious activities to the Warehouse Manager. Engage in the Shrink Committee to address loss prevention strategies.
  • When necessary, detain and question individuals suspected of shoplifting.
  • Compile and maintain reports for internal review and potential legal action.
  • Organize and preserve evidence and documentation related to investigations.
  • Provide testimony in court regarding theft-related cases.
  • Collaborate with other Loss Prevention Clerks and security personnel from nearby businesses to share insights on theft trends.
  • Adhere to established Member Service protocols and general safety standards. Offer assistance in various warehouse departments as needed.
  • Deliver exceptional service to members, employees, and vendors. Manage phone inquiries and provide assistance when stationed in the office.

Additional Duties:

  • Support front-end operations as required.
  • Assist in various departments within the warehouse as necessary.