Customer Experience Leader
3 days ago
Are you looking for a challenging and rewarding role in customer service? As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide excellent service to our customers.
Key Responsibilities:- Navigate and resolve complex customer enquiries and escalations effectively and efficiently
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other teams including sales, logistics, and operations to meet customer demands
- Proactively create sales opportunities and support the efforts of our sales teams and branches
- Excellent communication and interpersonal skills
- Proven ability to motivate and lead a team
- Problem-solving skills with the ability to deal with ambiguity
- High attention to detail and ability to complete multiple tasks simultaneously
This is an exciting opportunity to join a dynamic and growing company as a Customer Service Supervisor. You will have the opportunity to work with a talented team, develop your leadership skills, and make a real difference in the lives of our customers.
What We Offer:We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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