Customer Support Operations Manager

3 weeks ago


Altona, Australia Opal HealthCare Full time

We are seeking a highly skilled Customer Support Operations Manager to join our team at Opal HealthCare.

As the largest residential aged care provider in Australia, we pride ourselves on delivering exceptional care and services to our residents and their families. Our values of Compassion, Accountability, Respect, and Excellence drive everything we do.

About the Role:

This is a permanent full-time opportunity working Monday to Friday, 8:30am – 5pm. You will be required to own a vehicle and possess a valid driver's license to travel to multiple sites across Victoria.

Your key responsibilities will include assisting residents and their families with the challenging transition into residential aged care. This role requires strong negotiation and customer service skills, as well as excellent time management and organisational abilities.

Key Responsibilities:
  • Support occupancy and customer satisfaction within care communities
  • Assist residents and their families during the transition into residential aged care
  • Develop and implement strategies to improve customer engagement and satisfaction
Requirements:
  • Experience in sales or front office hospitality roles
  • Strong negotiation and customer service skills
  • Excellent time management and organisational abilities
  • Ability to travel to multiple sites across Victoria
Benefits:
  • A competitive salary of $80,000 + superannuation
  • Access to our Annual Chef's Masterclass
  • Dedicated mentoring and internal/external career development programs
  • Sponsored study and training opportunities
  • Leave loading and employee referral program incentives

Please note that all applicants must undergo a pre-employment medical, police clearance, and NDIS worker's clearance. We are committed to providing a safe and supportive work environment for all employees.



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