Customer Experience Leader

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000
Job Overview

We are seeking a motivated and people-focused leader to drive customer satisfaction, support workflow progression, and ensure excellence across every pre-construction touchpoint.

The ideal candidate will play a key role in delivering exceptional customer experiences and driving business outcomes through proactive and professional support during the early stages of the building journey.

Key responsibilities will include:

  • Developing and implementing strategies to improve customer satisfaction and retention
  • Leading a team of customer service professionals to deliver exceptional results
  • Collaborating with cross-functional teams to drive business outcomes and identify process improvements

As a Customer Service Manager, you will have the opportunity to make a meaningful impact on our customers' lives and contribute to the success of our organization.


Required Skills and Qualifications

To be successful in this role, you will need:

  • Proven experience in customer-facing roles, preferably in a construction or property development industry
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate high-performing teams
  • Strong analytical and problem-solving skills

You will also need to possess a high level of emotional intelligence, empathy, and adaptability, as well as a passion for delivering exceptional customer experiences.


Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

We are committed to providing a workplace culture that values diversity, equity, and inclusion. We encourage applications from candidates who share these values and are passionate about delivering exceptional customer experiences.

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