Infrastructure Support Team Lead

18 hours ago

North Ryde, New South Wales, Australia Aristocrat Technologies Australia PL Full time

We are seeking a highly skilled Infrastructure Support Team Lead to manage the day-to-day operations of our Global Infrastructure Services in Australia.

This role involves overseeing the local GIS team and ensuring the stable operation and delivery of IT infrastructure and critical business applications in AU. Key responsibilities include maintaining network and server infrastructure, data communications, and telecommunications systems, as well as resolving hardware and software issues efficiently. The Team Lead will take direction from the Engineering Manager and work closely with Operations Managers in India and the US.

Key Responsibilities
  • Strategy & Planning:
  • Assist in planning and deploying infrastructure security measures.
  • Collaborate with the IT Engineering Manager to develop IT strategies.
  • Research and recommend products, services, protocols, and standards for infrastructure procurement and development.
  • Manage IT vendor and third-party contracts and share responsibility for budget management.
  • Operational Management:
  • Lead and guide the IT operations team, promoting collaboration and continuous improvement.
  • Manage incident resolution and oversee the IT infrastructure, including hardware, software, networks, servers, and cloud environments.
  • Analyze problems and trends to reduce incidents and improve performance.
  • Coordinate software and hardware changes deployment.
  • Ensure team training and manage production systems availability, performance, capacity, and operational costs.
  • Implement and maintain infrastructure administration and project management policies and procedures.
  • Handle escalation and incident management, IT security, and risk management.
  • Provide leadership during production outages to minimize business impact.
  • Occupational Health & Safety (OHS) and Compliance:
  • Adhere to and enforce OHS regulations.
  • Demonstrate OHS practices and proactive approach.
  • Participate in Aristocrat Due Diligence framework.
  • Ensure zero compliance breaches.
About You
  • University degree or college diploma in computer technology, information systems, or business information systems.
  • Certification such as Microsoft Certified Engineer (MSCE/MCITP) or equivalent experience.
  • Advanced technical training (CCNA, A+, N+, Security preferred).
  • 10+ years of relevant experience managing teams in large enterprise environments and complex networks.
What We Offer
  • Salary:$150,000 - $180,000 per annum, depending on experience.
  • Benefits: Robust benefits package, global career opportunities, and a world leader in gaming entertainment.
  • Location:Australia (AU).
  • Travel Expectations:Up to 25%.
Why Work with Us

Aristocrat Technologies Australia P/L is a world leader in gaming content and technology. We strive to lead the way in responsible gameplay, company governance, employee wellbeing, and sustainability. Our values include All about the Player, Talent Unleashed, Collective Brilliance, and Good Business Good Citizen. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status, or LGBTQ+ identity.

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