Training Professional

1 week ago

Sydney, New South Wales, Australia beBeeTraining Full time $90,000 - $115,000
About the Role

We are seeking an experienced training professional to join our team in a newly created learning and development role. The ideal candidate will have a proven track record of designing and delivering engaging and structured training programs and learning resources for Customer Support (CS) Agents.

The successful candidate will be responsible for reviewing customer calls and incident reports to provide insights, identifying gaps in CS Agents' capability, and adapting training materials to address these gaps.

Key Responsibilities include:

  • Designing, developing and delivering engaging and structured training programs and learning resources for Customer Support (CS) Agents
  • Reviewing customer calls and incident reports to provide insights
  • Identifying gaps in CS Agents' capability and adapting training materials to address it
  • Working closely with line managers and the People & Culture team to address CS Agents' performance issues
  • Evaluating the effectiveness of training programs through feedback surveys, knowledge assessments, and performance metrics
  • Providing hands-on, one-on-one coaching and group training sessions for employees at various skill levels

In this role, you will have the opportunity to work closely with internal teams to foster collaborative partnerships and provide training that drives service excellence. If you are passionate about helping others grow and develop, and have a natural ability to engage and drive trust with internal teams, we want to hear from you

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