Customer Experience Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeCommunication Full time $110,000 - $130,000
Customer Service Leadership Opportunity

This is an exceptional chance to lead a team and deliver outstanding customer service in a dynamic environment.

  • Manage day-to-day operations, ensuring compliance with procedures and maintaining branch premises aligned to marketing guidelines.
  • Lead and motivate employees to provide exceptional customer experience, providing adequate training and empowering them to perform their duties effectively.
  • Evaluate the bank's retail activities for legislative compliance, identifying and mitigating risks associated with our services.
  • Develop employee plans, set performance objectives, and conduct regular reviews for direct reports.

About You

  • Previous banking experience within a retail setting.
  • Proven ability to coach and develop employees, including performance management.
  • Adept at working in a team environment, leading and motivating others, and adapting to change.
  • Exceptional communication and interpersonal skills, with the ability to prioritize tasks and allocate work efficiently.

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