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Customer Service Representative

2 months ago


Brisbane, Queensland, Australia Randstad Full time
About the Role

Randstad is seeking a skilled Customer Service Officer to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences.

Working in a fast-paced environment, you will be responsible for assisting customers with their general queries, escalating complex cases, and resolving complaints. You will receive comprehensive training, including a 4-week on-site program and 2 weeks of on-the-job training.

Once you have completed your training, you will work from home 4 days a week, with 1 day in the office for team meetings and training. Our office is conveniently located in Queen St, with easy access to public transportation.

Key Responsibilities
  • Provide timely service to internal and external customers
  • Take inbound phone calls and respond to customer inquiries via email
  • Record customer information accurately across multiple systems
  • Resolve customer queries and escalate issues as necessary
Requirements
  • A passion for delivering exceptional customer service
  • Previous experience in a customer-centric environment (contact center experience is highly valued)
  • A positive attitude and demonstrated resilience

Candidates must undergo a criminal history check and drug and alcohol screening prior to commencing in the role. Randstad will cover the costs associated with these checks.

We are an equal opportunities employer and welcome applications from diverse backgrounds. If you are interested in this role, please submit your CV for consideration.