Residential Construction Customer Service Coordinator

1 week ago


Newcastle, New South Wales, Australia beBeeCustomerService Full time $85,000
Job Role Overview

This role is pivotal in delivering exceptional customer service to both new and existing clients within the residential construction sector.

Key Responsibilities:
  • Manage customer relationships and communication regarding progress and delivery of the home building agreement.
  • Handle internal and external stakeholder inquiries effectively.
  • Complete pre-planning inspection forms accurately.
  • Process building permits and submissions efficiently.
  • Communicate with developers and local councils seamlessly.
  • Negotiate and manage approval application questions proficiently.
  • Maintain a comprehensive database and record progress on applications.
  • Plan and participate in consultative meetings, including walkthroughs of final construction contracts and plans.
About You / Essential Qualifications
  • Hold at least 2 years' experience within the residential construction sector in a similar role.
  • Demonstrate a strong understanding of permits and approvals processes.
  • Show ability to multitask and prioritise a changing workload successfully.
  • Display strong IT skills, including MS Office suite, and the ability to quickly learn new systems.
  • Possess excellent English skills, both written and verbal.


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