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Director of Customer Experience
3 weeks ago
This critical leadership role oversees patient solutions, requiring a customer-centric leader who fosters innovation and improvement in our service strategy.
- Develops and implements value-driven strategies to meet client expectations and ensures high-quality service standards.
- Maintains optimal staffing levels across product segments, ensuring seamless transitions for new customers and minimal disruption to existing ones.
- Evaluates systems, policies, and procedures to align with organizational objectives, driving changes to enhance efficiency and team productivity.
- Ensures robust internal controls to safeguard company assets and addresses issues impacting service and team performance.
Key qualifications include:
- Bachelor's degree in business, healthcare administration, or a related field.
- 10 years of experience in patient services or a similar call center environment, demonstrating a proven track record of accomplishments.
This leadership opportunity offers a supportive, progressive work environment with competitive compensation and benefits, including medical, dental, and vision insurance, as well as a matching 401(k) plan.
