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Delivery Operations Director
2 months ago
We are seeking a highly skilled and experienced Delivery Operations Director to join our team at 201 KONE Elevators Pty Ltd. As a key member of our leadership team, you will be responsible for driving delivery operations performance across Australia and New Zealand.
Key Responsibilities- Proactively drive outstanding performance in Safety and Quality in Delivery Operations.
- Foster a culture of Safety and Quality throughout the organization.
- Establish and promote a service-minded culture and outside-in thinking in Delivery Operations.
- Capture and feed the Voice of Customer throughout Delivery Operations.
- Ensure customer-centricity in the development of delivery operations across all countries and Front Lines (FL) units.
- Contribute to strategic planning and decision-making at the executive level.
- Lead, evaluate, and develop the Area Operations team(s) to achieve budget, safety, quality, and customer satisfaction goals.
- Identify and address competence development needs for Operations leadership, project management, and installation.
- Drive efficient, safe, and high-quality installation operations in line with KONE methods.
- Ensure quality of tactical and strategic resource and capacity management practices to optimize resource utilization and capacity availability.
- Ensure that KONE adds value to customers' projects with seamless and reliable project delivery.
- Drive and ensure the use of systematic methodologies to expand margin through value-add services and change order opportunities.
- Manage and develop required project management competences.
- Own the KONE Way Delivery Operating model in the Area.
- Ensure solid cross-functional Sales & Operations Planning.
- Drive high-quality order book management (scheduling and revenue/cost forecasting).
- Actively improve Sourcing & Logistics performance with respective functions.
- Drive good cooperation, alignment, and synchronization between ANZ region and relevant Supply Units.
- Set targets for Delivery Operations, follow business performance, and provide actionable feedback based on business metrics.
- Identify gaps and improvement opportunities in sales volume, contribution margin (CMII), and costs, and drive actions to improve business line performance.
- Establish operating budgets and monitor customer service, safety, quality, and financial performance to identify development focus areas and prioritize investments.
- Ensure effective deployment and benefit realization of KONE Way and local initiatives.
- Provide input and feedback about changes needed to KONE Way.
- Approximately 15 years of experience, with at least 3 years in a senior leadership role such as Director, Senior Area Manager, or Area Director.
- Strong understanding of the market and excellent capability in customer relationship management.
- Experience in customer project management, portfolio management, and knowledge of installation methods and site management.
At 201 KONE Elevators Pty Ltd, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
