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Front Desk Associate

2 months ago

Brisbane, Queensland, Australia AccorHotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at AccorHotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Guest Service: Provide quality service to guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Security and Compliance: Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
  • Communication: Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
  • Sales and Marketing: Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Local Knowledge: Provide guests and visitors with local information from your vast array of knowledge regarding city attractions and amenities.
Requirements
  • Pressure Management: Ability to work under pressure, multitask, and think on your feet to quickly resolve issues.
  • Communication Skills: Strong verbal and written communication skills and pride in personal presentation.
  • People Skills: A people person who is able to make genuine connections with colleagues and guests.
  • Customer Focus: A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay.
Why Work for AccorHotel?

We are a worldwide leader in the hospitality industry, and we welcome you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life. By joining AccorHotel, you can continue to explore our limitless possibilities and discover the life that awaits you.