Renewable Energy Systems Specialist

2 days ago

Melbourne, Victoria, Australia beBeeService Full time $85,000 - $115,000
Our Ideal Candidate

Job Summary:

We are seeking a talented and skilled Service Engineer to join our team. As a Service Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide clear and empathetic communication with customers over the phone and via email.
  • Collaborate with field service partners to meet resolution timelines and maintain exceptional service standards.
  • Approve payments to field service partners and manage warranty claims.
  • Mentor and guide teammates to elevate the team's technical and service capabilities.
  • Drive resolution of escalated issues through remote technical support.

What We Offer:

  • A competitive salary range of $85,000 - $115,000 per year.
  • Performance bonuses and equity stakes.
  • A comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
  • The opportunity to work with a dynamic and growing company that values innovation and continuous improvement.

Requirements:

  • Bachelor's degree in Engineering (Electrical, Mechanical, or related discipline) preferred.
  • At least 3 years of experience in solar or renewable energy in system design or post-installation O&M.
  • Foundational engineering knowledge of residential solar and battery systems.
  • Proficient in English language.
  • Experience with G Suite or Microsoft Office.

Preferred Qualifications:

  • 5+ years of solar experience.
  • 4+ years of customer service experience.
  • 2+ years of IT or troubleshooting experience.
  • Expertise in two or more solar products.
  • Familiarity with CRM tools like HubSpot or Airtable.

Why Work With Us?

  • We value diversity and inclusion in the workplace.
  • We offer a collaborative environment with opportunities for growth and development.
  • Our team is passionate about creating a sustainable future through renewable energy.

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