Customer Service Professional Opportunity
1 week ago
Job Summary
We are seeking a skilled and motivated Customer Service Specialist to provide exceptional support and case management to our customers.
Main Responsibilities:
- Action consumer requests for order cancellations, working on recalling and refunding orders.
- Manage returns activities within the distribution centre to support the returns business process in a timely manner.
- Manage reconciliations with the accounts department for refunds or payment issues.
- Work with our payment platform, identifying any cases of fraud and taking appropriate action.
- Prioritise tasks in line with daily KPIs.
- Ensure compliance by cross-checking order requests with contract agreements.
- Sales Order and Contract Maintenance - via reporting and order movement.
- Process stock, pricing, and stock enquiries.
- Undertake ad-hoc administrative duties and reporting as required.
- Provide problem ownership, complaints handling, follow-up, resolution, and feedback.
- Establish good working relationships with internal and external stakeholders.
Requirements:
- Minimum 2 years' experience in Customer Service ideally within the retail industry.
- Previous experience performing in a KPI-driven and agile environment.
- Exceptional attention to detail and accuracy.
- Strong IT literacy, ideally with previous experience in SAP, Excel, and Word.
- Superior communication skills, both verbal and written.
- Excellent problem-solving and time management skills. Proven ability in building and maintaining positive stakeholder relationships.
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