Chief Client Advocate

3 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $100,000 - $150,000

The role of Technical Customer Success Manager is pivotal in supporting SOC clients by providing in-depth analysis and insights.

Key Responsibilities
  • Analyse monthly SOC reports to extract and present trends and insights, driving business value through data-driven decisions.
  • Develop a 90-day retrospective and future-focused assessment, offering strategic recommendations to enhance clients' security posture.
  • Identify and recommend additional services to meet evolving client needs, aligning with the sales team on scope and delivery requirements.
  • Ensure efficient resolution of technical escalations, acting as a primary point of contact for clients.
  • Collaborate with teams to deliver exceptional customer experiences, fostering long-term relationships.
Skills and Expertise
  • Demonstrate strong analytical and problem-solving skills, driving results in a fast-paced environment.
  • Showcase excellent communication and interpersonal skills, building trust with clients.

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