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Senior Systems Improvement Specialist
3 weeks ago
We are seeking a Senior Operations Quality Analyst to provide analytical, technical, and consultative support across system and process improvement initiatives in administration and management.
Key Responsibilities:- Provide expertise in administration and the Apex platform.
- Support UAT by preparing test cases, executing test scripts, documenting outcomes, and managing defect resolution.
- Contribute to incident reviews by identifying root causes, proposing remediation, and updating system or process documentation.
- Participate in ad hoc and scheduled end-of-year system reviews, legislative updates, and data transitions.
- Engage internal teams and clients across the full software development lifecycle.
- Collaborate with clients to identify process inefficiencies and propose improvements using industry best practices.
- Ensure that all client deliverables meet quality standards and comply with regulatory requirements.
- Perform requirements gathering and analysis to support solution design and implementation.
- Deliver system design specifications, configuration documents, and integration plans.
- Configure Apex and related systems to deliver tailored solutions for clients.
- Prepare and maintain technical and user documentation.
- Proven experience in a systems or business analyst role within the Australian financial services or administration industry.
- In-depth knowledge of administration systems, preferably with hands-on experience in Apex.
- Familiarity with UAT frameworks, including test planning, scripting, execution, and defect tracking.
- Experience with incident management and root cause analysis, especially within production environments.
- Understanding of the software development lifecycle, including Agile methodologies.
- Knowledge of version control systems.
- Skilled in the use of office software, particularly Excel, Word, and Outlook.
- Demonstrated ability to interpret and apply legislative changes to system configurations and processes.
Our ideal candidate will be skilled in problem-solving and collaboration. A passion for innovation and continuous learning is essential.
What We Offer:- A dynamic and supportive work environment.
- The opportunity to contribute to our success and growth.
- A competitive compensation package.
- Ongoing training and professional development opportunities.
