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Front Office Lead

3 weeks ago

Council of the City of Ryde, Australia beBee Careers Full time

We are currently recruiting for a skilled Night Manager to join our team. The ideal candidate will possess excellent leadership skills, a high level of organization, and the ability to work effectively in a dynamic environment.

Key Responsibilities

The successful candidate will be responsible for ensuring smooth and consistent management of the night audit function, including audits, reports, and reconciliations.

  • Manage the front office overnight, including late check-ins, compliant handling, problem-solving, remote guest support, security, and support for our afterhours support centre.
  • Foster good collaboration of the night team with the wider night and day teams.
About Our Ideal Candidate

We are looking for a highly skilled and motivated individual who can provide exceptional customer service and work well under pressure.

The successful person must have:

  • Approved Australian working rights.
  • First Aid Certificate.
  • Responsible Service of Alcohol Certificate.
  • Flexibility to work a variety of shifts throughout the week, including public holidays on rotation with other team members.
  • Demonstrated experience leading a team with kindness in order to achieve outcomes.
  • Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions.
  • High standards of attention to detail and communication skills (written & verbal).