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We are seeking a highly motivated and customer-focused professional to join our Retail Banking team in Port Macquarie. As a key member of our team, you will play a critical role in providing customers with a seamless banking experience by meeting their end-to-end financial needs and goals.
Main Responsibilities:- Deliver exceptional customer service and support across transaction activities, needs-based conversations, and digital solutions.
- Serve as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
- Participate in and support business programs and initiatives.
- Maintain compliance with relevant policies and procedures.
- Exceptional customer focus, with retail experience an advantage.
- Ability to use technology effectively and promote its benefits.
- Capacity to multitask and adapt to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Solid understanding of compliance principles.
- Excellent communication and interpersonal skills.
In this dynamic and inclusive workplace, you will have opportunities to grow and develop your career. Our flexible working arrangements and range of benefits make it easier for our people to balance their work and personal life. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
