Customer Experience Specialist
20 hours ago
Our organisation is seeking a highly skilled Customer Engagement Specialist to join its team in Port Macquarie.
About the Role- This role will empower you to deliver exceptional customer experiences and make a positive difference in the lives of our customers.
To be successful in this position, you will need:
- Exceptional communication skills, with the ability to engage and build strong relationships with customers across diverse backgrounds.
- A passion for delivering gold-class customer experiences, ensuring every interaction is seamless, consistent and tailored to individual needs.
- Strong analytical and problem-solving skills, with the ability to identify innovative solutions that meet customer requirements.
Key responsibilities include: providing expert advice on banking and financial services; identifying suitable products and services for customers; and demonstrating Smarter Banking options to make banking simple, easy and secure.
Requirements- Ability to work collaboratively as part of a high-performing team, with a focus on delivering results-driven outcomes.
- Excellent time management skills, with the ability to prioritise tasks and meet deadlines.
- Customer-centric thinking, with an appreciation for inclusion and diversity.
As a valued member of our team, you will have access to a range of benefits, including extensive leave entitlements and opportunities for professional development.
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