Travel Support Specialist

6 days ago

Perth, Western Australia beBeeSpecialist Full time $60,000 - $80,000
Job Title

We are seeking a dedicated individual to fill the role of Travel Support Specialist. This position requires someone who can provide exceptional support to clients throughout their travel journey, ensuring they have a seamless and enjoyable experience.

Responsibilities
  • Client Support: Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer guidance before, during, and after travel.
  • Booking Assistance: Help clients with booking requests, itinerary adjustments, cancellations, and upgrades.
  • Problem Solving: Handle last-minute travel changes or emergencies with professionalism and efficiency.
  • Vendor Communication: Coordinate with airlines, hotels, cruise lines, and tour operators to resolve issues or confirm arrangements.
  • Documentation & Accuracy: Ensure all travel documentation, confirmations, and client details are accurate and up-to-date.
  • Feedback Collection: Follow up with travelers post-trip to gather feedback, troubleshoot any issues, and build client loyalty.
  • Process Improvement: Contribute to refining internal support systems and sharing insights for better client experiences.
Qualifications
  • A minimum of 2 years of experience in customer support, hospitality, or travel services is preferred.
  • Candidates should be able to communicate clearly and effectively, both verbally and in writing.
  • Strong problem-solving skills and attention to detail are essential for this role.
  • Tech-savvy individuals who are comfortable using CRM and travel platforms will be highly regarded.
  • The ideal candidate will possess excellent time management skills and be able to work independently in a remote environment.
  • A passion for delivering exceptional client service and ensuring smooth travel experiences is a must.

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