IT Technical Support Specialist

2 weeks ago

Adelaide, South Australia beBeeTechnical Full time $110,000 - $140,000

Job Title: IT Support Professional

As an IT support professional, you will be responsible for providing technical assistance to end-users at our Adelaide site. Your expertise will help troubleshoot and resolve various technical issues.

About the Role:

This is a local site-based position that involves managing and implementing patch management on local site infrastructure. You may occasionally be required to work out-of-hours or on-site weekends to meet business requirements.

  • Provide local site support and manage support activities
  • Networking troubleshooting - TCP/IP, DNS, DHCP
  • Complete work orders such as installing equipment, connecting, and moving devices
  • Image, prepare, and ship new hire or replacement equipment
  • Provides firsthand support for network team when required
  • Manage and implement patch management on local site infrastructure
  • Occasionally out-of-hours or on-site weekend presence required to meet business requirements
  • Managing the local Software Development stack of Infrastructure, including some Linux and Ubuntu systems
Qualifications / Skills Required:
  • Must be eligible to obtain/maintain an Australian security clearance
  • 5+ Years in a customer-facing IT technical support role with infrastructure responsibilities
  • Experience in system administration and networking fault diagnostics
  • Knowledge of VMware and ESXi, Horizon knowledge beneficial
  • Good knowledge of Active Directory and Group Policy administration
  • Good knowledge of storage components, Netapp, Synology, PowerVault etc.
  • Knowledge of Microsoft Operating systems, Windows based applications is required
  • Excellent troubleshooting skills that include application diagnostics, hardware diagnostics, and operating systems are required
  • Excellent communications skills, including verbal, written, and interpersonal abilities
  • Relevant degree qualification

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