
Senior Client Advocate
1 week ago
Job Overview
">As a Care Manager, you play a pivotal role in shaping the client experience - from guiding new families through their care journey to ensuring ongoing support meets evolving needs.
You will work alongside a passionate and collaborative team, leading and coordinating client care while ensuring the highest quality standards are met. This is your opportunity to combine professional growth with purpose, in a role where your contributions are genuinely valued.
Why Choose This Role?
- Make a meaningful impact in the lives of seniors and their families every single day
- Thrive in a supportive and inclusive team culture with flexible working arrangements
- Access valuable benefits including our Employee Assistance Program and convenient on-site parking
- Be part of a fast-growing, national provider with real opportunities for career development
Key Responsibilities:
- Build genuine, trusting relationships with clients, families, and representatives, becoming their go-to support
- Conduct regular care reviews (in person or via phone) to ensure services continue to meet client needs and expectations
- Collaborate with caregivers, families, and health professionals to ensure care plans are personalised and effective
- Maintain strong community connections by engaging with local services, health providers, and referral networks
Requirements
- A tertiary qualification in a health-related field (e.g. social work, allied health) with at least 1 year of experience working with seniors and Home Care Packages
- Excellent organisational skills with the ability to juggle priorities and adapt to changing needs
- Strong communication skills, both written and verbal, with proficiency in Microsoft Office
- A valid Australian Driver's Licence and the flexibility to travel when required
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