Cloud Platform Reliability Specialist
1 week ago
We help build software that delivers critical services for citizens worldwide, from local to state government, education, health and care.
Our goal is to be a champion of technology in public services, supporting citizens and those who serve them. We're passionate about what we do and the citizens we help.
Come join us if you want to champion technology and improve outcomes for citizens and organisations.
Main Responsibilities
- Reliability Engineer Role: You'll be at the heart of our SaaS transformation. You'll own the reliability, performance and security of our cloud platform, working with principal engineers, developers and product teams to drive automation and best practices.
- Designing for Scale & Resilience: Architect, implement and continuously improve our Data Center and Cloud environments on AWS, Azure, and VMware, ensuring they meet Service Level Agreements (SLAs) and adapt dynamically to demand.
- Driving Automation: Build and evolve infrastructure as code (Terraform, etc.) and CI/CD pipelines (GitHub Actions, etc.) to ship new features safely and at speed.
- Defining Reliability: Partner with teams to set up meaningful Service Level Indicators (SLIs)/Service Level Objectives (SLOs), implement real-time observability (Datadog, Prometheus, Grafana, ...) and proactively identify risks before they impact users.
- Leading Incident Response: Own the on-call rota, coach teams through blameless post-mortems, and embed a culture of continuous improvement so outages become learning opportunities.
- Mentoring & Evangelism: Share your deep expertise by pairing with engineers, running brown-bag sessions on reliability best practices, and helping raise the bar across our global engineering organisation.
- Securing Our Stack: Collaborate with our Security team and include security controls into CI/CD, runtime environments and disaster-recovery plans; so, customers and citizens are always protected.
- Mentoring & Evangelism: Share your deep expertise by pairing with engineers, running brown-bag sessions on reliability best practices, and helping raise the bar across our global engineering organisation.
- Leading Incident Response: Own the on-call rota, coach teams through blameless post-mortems, and embed a culture of continuous improvement so outages become learning opportunities.
- Defining Reliability: Partner with teams to set up meaningful Service Level Indicators (SLIs)/Service Level Objectives (SLOs), implement real-time observability (Datadog, Prometheus, Grafana, ...) and proactively identify risks before they impact users.
- Driving Automation: Build and evolve infrastructure as code (Terraform, etc.) and CI/CD pipelines (GitHub Actions, etc.) to ship new features safely and at speed.
- Designing for Scale & Resilience: Architect, implement and continuously improve our Data Center and Cloud environments on AWS, Azure, and VMware, ensuring they meet Service Level Agreements (SLAs) and adapt dynamically to demand.
To Be Successful In This Role
- Demonstrable experience in a production SRE, DevOps or infrastructure role, ideally within a SaaS or large-scale web environment
- Expert in at least one public cloud (AWS, Azure, or GCP) and comfortable designing hybrid migrations from on-prem to cloud
- Proven track record with Infrastructure as Code tools (Terraform, CloudFormation, or similar) and container orchestration (Kubernetes, ECS, AKS, OpenShift)
- Proven track record with virtual machine orchestration / provisioning and resiliency strategies (Kubevirt, packer, ansible, ...)
- Strong coding/scripting skills (Python, Go, Bash, etc.) and a passion for building reusable tested libraries and tooling
- Deep understanding of monitoring, logging, and tracing frameworks (Prometheus/Grafana, ELK/Opensearch, Jaeger, etc.)
- Excellent communicator who thrives in cross-functional teams, with passion for translating complex technical issues into clear, actionable plans
Why Work With Us
We know when people are happy, they work better and have greater job satisfaction. Here's what you can expect:
We welcome diversity and strive to create an inclusive, safe and welcoming workplace for everyone.
We value teamwork and empower our employees to contribute their ideas and perspectives.
Giving culture - we encourage you to give back to the community through volunteering opportunities and charitable donations.
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