
Custodian of Customer Support
7 days ago
This role involves implementing a coordinated intake process that identifies customer support needs, including co-designing supports and developing service quotes.
- Co-designs supports and develops service quotes to meet customer requirements.
- Collates and manages accurate customer-specific records in the CRM system.
- Instills confidence in potential customers and stakeholders to choose Therapy Focus as their provider of choice.
About This Opportunity
We are seeking an experienced Intake Officer to join our team, based in Midland. The successful candidate will be responsible for implementing a coordinated intake process that identifies customer support needs, including co-designing supports and developing service quotes.
Key Requirements
- Previous experience in a similar role, ideally within the allied health, NDIS or disability support sector.
- Exceptional customer service skills and well-developed written and verbal communication skills.
- Ability to communicate with people of different backgrounds and abilities.
- High attention to detail and ability to find solutions and work with people to resolve problems.
Your Benefits
- Maximise your earnings with salary packaging.
- 5 weeks of annual leave and 2 wellness days.
- Access to discounted gym and pool facilities.
- Long service leave after 7 years of tenure.
- Care through our employee assistant program.
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