Technical Expert

6 days ago

Brisbane, Queensland, Australia Vero Insurance Full time

About the Role:

The Technical Advisor will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims management.

Key Responsibilities:

  • Support Claims Advisors to make timely and appropriate decisions and ensure claims strategy is cost-effective and tailored.
  • Coach and mentor Claims Advisors to ensure sound decision-making and to assist the development of legislative and regulatory knowledge and skills.
  • Act as the subject matter expert for the immediate team in the area of specialization and be the main point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes, or procedures.
  • Provide specialist technical and/or professional advice for the authorization and approval of complex claims involving analysis and experience to arrive at the correct course of action.
  • Increase awareness of the cost and consequence of technical decisions.
  • Provide technical expertise and support to ensure ongoing quality decisions and outcomes.
  • Actively share knowledge, advise, and coach others to build and develop technical capabilities to create a 'high-performing team environment'.
  • Effectively interpret market information, legislative changes, and performance information to identify and act on opportunities or areas requiring improvement.
  • Work collaboratively with the Technical Specialist and Leader to identify development opportunities for individuals and the team.

Requirements:

  • Proven experience in NSW Workers Compensation.
  • Experience in Personal Injury Management.
  • Tertiary qualification in Business, Commerce, or related field.
  • Diploma of Personal Injury Management (desired).

What We Can Offer:

  • Competitive benefits package and excellent work culture.
  • Excellent discounts on a range of retail favorite stores as well as banking and insurance products.
  • A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
  • Invest in your brighter future with ongoing study support and career development programs.

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