Team Leader

3 days ago

Australia Advantage Healthcare Support Nursing Agency Pty. Full time

About Us

Advantage Healthcare Support Nursing Agency Pty. is a well-established healthcare organization that provides in-home support services across New South Wales. As a Team Leader, you will be part of a dedicated team making a positive impact in the lives of the people we care for. We pride ourselves on the quality of our staff and our commitment to the rights of individuals with disabilities.

Role Overview

We are seeking a motivated and experienced Team Leader to join our supportive team. In this role, the Team Leader will be responsible for leading, coaching, and managing a group of Support Workers. You will play a key role in delivering safe and quality services to support our National Disability Insurance Scheme (NDIS) participants. Reporting to the Branch Manager of our South-West team, you will communicate the goals of the organization and ensure safety practices, shifts, and schedules are well-managed to meet client needs and service requirements.

When you work for Advantage Healthcare Support Nursing Agency Pty., you will be contributing to something that makes a positive impact on people's lives daily. As a for-profit and purpose-driven business, we are a small, passionate team that relies on each other to get the job done.

Responsibilities

  • Promote quality service delivery while ensuring clients receive the highest standard of care.
  • Motivate Support Workers and assess their performance.
  • Serve as the avenue to communicate concerns and policies among Support Workers and Management.
  • Play a key role in ensuring the activities and services provided by the Support Workers promote independence, enablement, and wellness.
  • Assist in developing the competence of new or less experienced Support Workers through training and sharing knowledge.
  • Ensure all support staff's compliance documents are up-to-date and mandatory training is completed.
  • Organize, conduct, and attend performance management meetings with support staff and follow through on meeting outcomes, monitoring progress until completion.
  • Service coverage to facilitate the delivery of quality services and continuity of care for our customers.

The Ideal Candidate

To be successful in this role, we expect you to have:

  • Certificate III or IV in Community Services or other related discipline.
  • 1-2 years of experience in a similar role.
  • Excellent communication skills, both verbal and written.
  • Exceptional customer service and problem-solving skills.
  • Strong administrative skills and excellent attention to detail.
  • Ability to develop and implement plans and processes.
  • Excellent organizational and time management skills.
  • Sound computer and IT skills.

Mandatory Requirements

  • First Aid and CPR certificate.
  • NDIS Worker Screening check.
  • Working with Children Check (WWCC).
  • Valid driver's license and comprehensive car insurance.

What We Offer

  • A great team environment working with experienced, capable, supportive, and fun people.
  • Be part of something new and exciting - this is an opportunity to influence and shape the nature of our business.
  • Opportunities for career progression and personal development.

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