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Technical Solutions Architect

3 weeks ago

Brisbane, Queensland, Australia beBeeTechnical Full time $160,000 - $190,000
Job Title:

Senior Technical Solutions Architect

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Overview:

We are seeking a skilled Senior Technical Solutions Architect to join our team. The successful candidate will provide senior technical assistance to ICT Service Management Projects within Enterprise and Technology Services, Information and Technologies Branch.

The role requires ServiceNow Developer skills and experience to implement ServiceNow enhancements, new modules or features, and continual improvement. We may require the candidate to assist with other ICT related programs, projects, and internal activities within the Department.

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  • Lead and contribute to the development of technical designs in specific applications, infrastructure, or functional areas. Provide advice to ensure ICT tools and methods are available, understood, and employed.

  • Scripting, coding, and development in ServiceNow to implement modules, features, and enhancements.

  • Identify and implement improvements, process flows, automation, and work closely with internal and external ServiceNow teams to enable better outcomes.

  • Work with operational and project teams and vendors to prepare and deliver technical plans, work packages for provisioning/decommissioning environments, implementation of standard offerings, and fulfillment of ICT governance obligations, including approved support models.

  • Build product roadmaps, requirements collection, and release planning and scheduling for core product development.

  • Architecture, design, delivery, and retirement of APIs, API development frameworks; champion maintainability, portability, reusability, testability, abstraction, ease of use, packaging, and backward compatibility in design.

  • Monitor applications and middleware to gain knowledge of emerging technologies, architectural paradigms, patterns, and principles.

  • Use appropriate tools to design and contribute to reusable solution architecture, including detailed component specifications, documentation, use case examples, and samples.

  • Undertake analysis for internal and vendor proposals, outlining technical viability, identifying potential problems, and proposing effective solutions.

  • Lead activities in product delivery, monitor performance, provide advice, and assist in formulating solutions to complex system and programming problems.

  • Provide advice on technical aspects of the solution, including development, coding, scripting, integration, changes, deviations from specifications, etc., contributing to improvements and implementing technical strategies, standards, and practices, including security.

  • Leverage specialist expertise and collaborate with other teams and vendors to achieve outcomes for the requesting business unit.

  • Build and sustain positive relationships with team members, vendors, clients, and stakeholders; be responsive, flexible, and adaptable to changing needs.

  • P present messages clearly and concisely, focusing on key points and using appropriate language and medium for communication.

Required Skills and Qualifications:

We are looking for candidates with the following qualifications:

  • ServiceNow Admin Certification (or higher)
  • At least 3 years of hands-on ServiceNow development experience (e.g., ITSM, ITSM Pro, ITOM, CSM, Digital Product Release)

Desirable Attributes:

The ideal candidate should have:

  • Extensive ServiceNow development, coding, architecture, administration, enhancements, maintenance, and integrations and data management
  • ServiceNow scripting and automation (Business Rules, UI Actions, Client Scripts, Workflow Design)
  • ITIL and IT Service Management
  • Experience in the Public sector and large government departments is advantageous

Technical Skills:

Candidates should have:

  • Compiled, scripting, or query languages: ASP.NET, .Net Core, SQL Server, Angular, React, C#, Glide, HTML, and CSS, PowerShell
  • Microsoft Azure knowledge (Azure functions, Azure app services)

Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.

How to Apply:

To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.