ACIC Application Support Specialist

3 weeks ago

Canberra, ACT, Australia ACIC Full time
About the Role

The Application Support Officer will form part of the Intelligence Service Line team, responsible for managing and sustaining ACIC's systems classified up to PROTECTED in a business-as-usual environment.

Key responsibilities include:

  • Support, maintain, administer and enhance ACIC's business systems.
  • Contribute to systems design and implementation.
  • Liaise with stakeholders in relation to Level 2 BAU incident management and assist in the rapid restoration of normal services.
  • Contribute to project deliverables including unit, integration and systems testing, transition of systems and upgrades into production, and technical warranty support.
  • Assist with User Acceptance Testing activities.
  • Work with vendors and suppliers to implement new systems and major upgrades.
  • Document ICT related activities to ACIC standard in accordance with ACIC practices.
  • Develop and maintain productive relationships with ICT teams and stakeholders.
Requirements

To be successful in this role, candidates should demonstrate:

  • Experience in implementing and maintaining complex software systems, with an understanding of ICT technical subject areas, practices and procedures.
  • Strong organisational and detail-focused skills, with the ability to prioritise and multi-task to meet deadlines and manage competing tasks.
  • Effective communication and relationship-building skills, with the ability to share information and seek feedback.
  • Critical thinking, analysis and problem-solving skills, with the ability to recommend practical solutions to business or technical problems.
Eligibility

Candidates must meet the following eligibility criteria:

  • Citizenship - applicants must be an Australian citizen.
  • Security Clearance - applicants must obtain and maintain a minimum Negative Vetting 1 security clearance.
  • Pre-Employment Screening - candidates must satisfy an Organisational Suitability Assessment prior to being offered employment at ACIC.

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