
Luxury Front Office Coordinator
2 weeks ago
We are seeking a Guest Service Coordinator to join our team at Peppers Moonah Links Resort. As a key member of the front office team, you will play a critical role in delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for welcoming guests, responding to their needs, and providing personalized service throughout their stay.
In addition to your warm and friendly demeanor, you will have prior experience in a similar front office function, demonstrating your ability to deliver high-quality guest-centric experiences. Your strong organizational and time management skills will enable you to efficiently manage multiple tasks and prioritize requests.
Key Responsibilities- Welcome guests promptly and efficiently, ensuring a smooth check-in process
- Respond to guest requests and inquiries, providing personalized service and memorable experiences
- Coordinate guest amenities and services, ensuring timely delivery and security of guest possessions
- Promote hotel facilities and services, offering suggestions and recommendations to enhance guest stays
- Collaborate with internal departments to facilitate guest movements, requests, and activities
- Meet and exceed guest expectations, handling customer complaints efficiently and proactively
- A proactive and flexible approach to work
- Prior experience in a front office function, preferably in a luxury resort environment
- Demonstrated ability to deliver high-quality guest-centric experiences
- Strong organizational and time management skills
- Ability to work varying shifts, including weekends, nights, and public holidays
As a valued member of our team, you will enjoy:
- Full training and ongoing development opportunities
- Huge discounts on accommodation within Accor hotels
- Free golf and access to the gym and parking
- Award wages with penalty rates
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional guest experiences.
Casual position available, $32.00 - $40.00 per hour
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