IT Support Specialist

1 week ago


Sydney, New South Wales, Australia beBeeTechnical Full time $55,000 - $85,000
Desktop Support Role

We are seeking a motivated and experienced individual to join our IT team as a Desktop Support Specialist.

About the Job

This role will involve providing technical support and solutions to internal users, including troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing.

The ideal candidate will have experience in a similar IT support role in a large corporate environment, with excellent written and verbal communication skills, strong ability to deal with technical and non-technical stakeholders across the business.

  • Troubleshooting PC related issues via phone, onsite, and using administration tools.
  • Incident ticket management
  • Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions.
  • Clear and concise reporting of technical errors or escalations to specialist teams or management.
  • Client software packaging/installing and hardware kitting, PC setup (image cloning).
Requirements

The successful applicant will require:

  • Experience in a similar IT support role in a large corporate environment.
  • Excellent written and verbal communication skills.
  • Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products.
  • Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
What's In It For You

This role offers:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.


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