Strategic Leader for Software Delivery

4 days ago

Sydney, New South Wales, Australia beBeeStrategic Full time $150,000 - $200,000
About the Role

We are seeking an experienced Strategic Leader to join our team in Sydney.

As a key member of our leadership team, you will be responsible for creating and maintaining our strategic plan, implementing new processes, and driving employee and customer satisfaction.

Key Responsibilities:

  • Develop and maintain the evergreen strategic plan and implement new processes and approaches to achieve it on an ongoing basis.
  • Serve as the service delivery leader for all applicable Sydney office accounts.
  • Execute standards across all applicable active software implementations, primarily SecureHub.
  • Manage the daily operations in the Sydney office, including regular status meetings with staff.
  • Co-lead the performance management process that measures and evaluates progress against goals and key performance indicators for the organization.
  • Implement and maintain a culture of continual process improvement to drive higher employee and customer satisfaction.
  • Actively lead and support a positive, proactive, results-oriented working environment that peers and stakeholders regard as innovative and demonstrative of our values.
  • Identify potential roadblocks and risks to the implementation strategy.
  • Provide project team direction at key milestones throughout the entirety of each assigned project.
  • Ensure that all client SLAs and contractual requirements are met or exceeded.
  • Direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks.
  • Support the sales process and prospect client relationship management activities as required.

Requirements:

  • Minimum 2 years of direct team management experience.
  • Demonstrated knowledge and expertise in leading & managing all aspects of client service delivery.
  • Excellent judgment, strategic thinking, time and stress management, and problem-solving skills.
  • A solid background in asset-backed structured finance, securitization, and accounting principles is desired.
  • Exceptional interpersonal and client-handling skills with the ability to present to and train groups of people in a clear and concise manner are essential.
  • A Bachelor's Degree in Business Administration, Mathematics, Computer Science or Applied Science is preferred.

What We Offer:

We have a performance-driven culture built on successful teamwork. We are ranked as one of the top companies to work for and recognized as one of the best places to work.

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