IT Services Desk Engineer

1 week ago

Melbourne, Victoria, Australia beBeeEngineer Full time $80,000 - $110,000

We are seeking a highly skilled IT services desk engineer to join our team.

About the Role

This is a hybrid role with flexibility to work from home, certain days a week. As an experienced IT services desk engineer, you will provide high levels of service from a Level 1 and Level 2 support perspective and thrive on ensuring that your customers receive an exceptional level of service.

Key Responsibilities
  • Provide 1st and 2nd Level support to our customers
  • Troubleshoot hardware and software related issues
  • Respond to client support tickets
  • Log incidents and service requests in the relevant ITSM tool
  • Escalate issues to our 3rd Level support teams or 3rd Party vendors where appropriate
  • Provide onsite face-to-face and remote technical support
  • Perform administrative tasks, such as Active Directory management and Office 365/Exchange administration
  • Assist with customer walk-ups, floor walks and configure hardware and software
  • Maintain and manage customer assets, warranty and hardware returns
About Us

We are a market leader in Business Process Optimisation and IT services, helping organisations optimise, automate and transform their operations. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs.

What We Offer
  • A supportive team environment where collaboration and support from your leaders and peers is the norm
  • Investment in your development and long-term future
  • A variety of challenges across the wide variety of customers we support
  • Bonus leave including Birthday leave, Canon Day, Kyosei Day
  • Flexible working arrangements, where possible
  • Training and development opportunities
  • Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
  • Performance Recognition and Milestone recognition
  • Canon products offered at discounted rates
  • Education assistance

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