Applications Engineer

2 days ago

Milton, Queensland, Australia Modular Mining Full time

Job Title: Applications Engineer

Job Summary:

We are seeking a highly skilled and motivated Applications Engineer to join our team at Modular Mining Systems. As an Applications Engineer, you will be responsible for providing technical support to our customers in the Australasian region, ensuring the optimal performance of our industry-leading products.

Key Responsibilities:

  • Provide technical customer support through task-assigned processes to ensure product functionality.
  • Diagnose root cause of problems, troubleshoot issues, and repair within agreed timeframes.
  • Daytime telephone support to resolve issues with our clients.
  • Open and close support tickets.
  • Deployment of systems may require travel to domestic and international mines and Modular Mining offices around the globe.
  • Ability to work on an on-call roster over the weekends, approximately once every 6-8 weeks.

Requirements:

  • Bachelor's degree in engineering or science discipline, or equivalent professional experience.
  • Strong verbal and written communication.
  • Ability to analyze technical data and look for opportunities and solutions.
  • Computer literate.
  • Knowledge of computing languages such as C, C++, SQL, and/or scripting languages.

Why Work With Us:

  • We Live by Our 'SLQDC' Values: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost.
  • Insurance Cover: Death and Income Protection Insurances provided during your employment.
  • Yearly Bonus: Potential for all employees to receive a yearly bonus.
  • Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities).
  • Work life balance: Hybrid work and 9 day fortnight options.
  • Study: Educational Reimbursements for study applicable to your role or future progression within the company.
  • Volunteer Leave: One calendar day per year to pursue volunteer activities with a registered charity or not-for-profit organisation.
  • Referrals: Employee Referral Program offering a bonus if you successfully refer someone for a role.
  • Rewards: Recognition awards and employment anniversary rewards.
  • Inclusivity and Diversity: We are an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We welcome all candidates to apply.
  • We Care: Our people's health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family.

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