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Client Support Officer

2 months ago


Tennant Creek, Australia Anyinginyi Health Aboriginal Corporation Full time
About the Role

An exciting opportunity has arisen for a Client Support Officer to join the Parlpuru Ninji Kari – Health Services Section at Anyinginyi Health Aboriginal Corporation in Tennant Creek.

This is a responsible position requiring confidentiality, initiative, and the ability to undertake administrative skills. The Client Support Officer will work in the Health Centre to provide culturally appropriate and efficient services to all clients.

The successful candidate will work closely with the Senior Health Administration Officer to ensure continuous improvement in the areas of administration and client services.

Key Responsibilities
  • Greet patients and visitors to the Centre and refer or direct them as appropriate.
  • Retrieve paper patient files in readiness for appointments if required.
  • Update patient biographics and assist in Medicare, My E-Health, and Personally Controlled Health Record on Communicare Systems program.
  • Triage clients seeking medical assistance.
  • Assist Aboriginal clients and their families to understand health care systems and processes.
  • Answer phones, forward calls, or take messages as appropriate.
  • Daily file/scan patient records in medical files.
  • Advise the bus driver of patients to be picked up and assist in getting patients into the Centre as requested by Health Staff.
  • Send, receive, and distribute faxes.
  • Photocopying and filing.
  • Maintain the stationery supplies for all staff, including clinical and medical stationery, and ensure relevant forms are available in clinic rooms.
About You

To be successful in this role, you must be of Aboriginal or Torres Strait Islander descent, as this is an Aboriginal Identified position.

Please note that an Ochre Card (NT Working with Children's card) obtainment is a requirement prior to commencement in this role. Please refer to NT Safe for further information.

You will also need to possess the following:

  • Demonstrated understanding of knowledge of Aboriginal customs, behaviours, and traditions of the Barkly Region.
  • Demonstrated ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.
  • Knowledge of health and social issues facing Aboriginal people in remote and isolated communities.
  • Knowledge on values and benefits of a team environment.
  • Ability to learn verbal and written administrative skills and willingness to use computer skills such as Word, Excel, Emails, and Google.
  • Commitment to working conditions and self-learning and development.
About Us

Anyinginyi Health Aboriginal Corporation is a multi-disciplinary organisation providing primary health care services to the Aboriginal people of Tennant Creek and the surrounding Barkly region, dedicated to 'Closing the Gap' in Aboriginal health within remote Australia.

We are committed to providing high-quality holistic primary health care services, featuring prevention and treatment in the Barkly region in a culturally responsive way.

We offer a range of benefits, including generous salary packaging, professional development incentives, and a supportive team environment.

If you meet the above criteria and are interested in contributing to an organisation where you can make a genuine difference in our local community, we want to hear from you.